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Complaints and Compliments

Miracle Health Services aims to deliver high-quality NDIS and aged care services. If you have found our service helpful or have any ideas on how something can be done better, please let us know.

We also want to know if you are not happy or have concerns about any part of our service. We take your feedback or complaint seriously and address the matter promptly. Your feedback or complaint is welcomed without fear of adverse consequences or loss of your rights to access Miracle Health Services.

Please get in touch with us on 0484 273 599 / 03 9308 3821 or at [email protected]

If you don’t feel comfortable dealing directly with us, you may wish to engage a Support Person or an Advocate. You can contact Victoria’s advocacy service on the;

Phone:1300 792 387.

Website: www.legalaid.vic.gov.au/about-us/news/new-independent-mental-health-advocacyservice

OR

the NDIS Quality and Safeguards Commission on the;

Phone: 1800 035 544

Website: https://www.ndiscommission.gov.au/about/complaints-feedback/complaint

Complaints and Feedback Form

Fill in the details of the person who is making the complaint/providing feedback

Name of Person*

Address*

Phone*

Email*

My preferred contact method is*

If you are making the complaint/feedback on behalf of another person provide the following details.

Your Name*

What is your relationship with the person?*

Does the person know you are making this complaint/providing feedback?YesNo

Does the person consent to the complaint/feedback being made?YesNo

Who is the person, or the service about whom you are complaining or providing feedback about?

Name*

Contact Details (if known)

What is your Complaint/Feedback about?*

Provide some details to help us understand your concerns. You should include what happened, where it happened, time it happened and who was involved.

Supporting Information

Please attach copies of any documentation that may help us to investigate your complaint/feedback (for example letters, references, emails).

What outcomes are you seeking because of the complaint/feedback?

Miracle Health Services

Address:

Level 1 Suite 3 420-440 Craigieburn Rd, Craigieburn 3064

(03) 9308 3821

[email protected]

Business Hours:

Mon – Fri : 8:00 AM to 4:00 PM
Sat – Sun : Closed

Feel free to voice any inquiries and concerns, and we will ensure to get back to you promptly.

**Please be advised the operating hours listed below, are in reference to daily operating office hours. They DO NOT apply to our service availabilities, as our NDIS services are available for 24 hours, 7 days a week.

Areas of operation include:

Hume
Moreland
Whittlesea
Monash
Casey
Knox
Sunbury
Diggers Rest
Wallan
Romsey
Lancefield
Kineton
Melbourne
Regional Victoria