About Us
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Miracle Health Services is a registered NDIS and Aged Care Provider dedicated to helping individuals with disabilities and Aged Care clients lead fulfilling, independent, and meaningful lives. We offer compassionate support workers and a range of other professionals to assist our participants in achieving greater independence. Our support services are available for people with disabilities in Victoria and Tasmania.
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Our Mission
Our mission is to deliver high-quality, ethical, and person-centred support to individuals who engage our services, ensuring that each participant receives care customised to their specific needs and preferences.
Our Philosophy
We strongly believe that our participants have the right to access high-quality care and support. We are committed to offering flexible, attentive services that approach our participants in a non-discriminatory manner while also advocating for their independence, privacy, dignity, fulfilment, and the ability to make informed choices.
Our Values
We value:
- Empowerment: We empower our participants by providing person-centred support and care.
- Equality and Fairness: We uphold equality and fairness for our participants, their families and carers, visitors, and staff.
- Respect and Appreciation: We respect and appreciate all individuals, regardless of race, skin colour, nationality, occupation, or any other characteristic.
- Professionalism and Transparency: We maintain professionalism and transparency in all our interactions.
- Leadership and Efficient Management: We prioritise strong leadership and effective management practices.
- Teamwork and Collaboration: We foster teamwork and collaboration among our staff.
- Safe and Inclusive Work Environments: We are committed to creating safe and unbiased workplace environments.
Our Vision
We aim to uphold our values while actively contributing to the advancement of the disability services community through the development and implementation of initiatives that:
- Are responsive and adaptable to the evolving needs of current and future participants
- Pursue continuous improvement across all our services
- Ensure financial viability and accountability
- Meet and maintain all regulatory requirements
AIMS And Objectives
At Miracle Health Services, human-centred care is at the heart of our service delivery. Our aims in
- Delivering Quality Service: We strive to provide the highest quality of service to enhance and sustain the overall quality of life for our participants.
- Flexible and Respectful Care: We ensure that our services are delivered flexibly, attentively, and without discrimination while respecting each client’s rights to independence, privacy, dignity, fulfilment, and ability to make informed choices and take risks.
- Respecting Individual Needs: We are committed to honouring each client’s needs and values regarding religion, culture, race, ethnic origin, sexuality, sexual orientation, political affiliation, marital status, parenthood, and disabilities or impairments.
- Personalised Support Matching: We aim to closely match each client with a nominated Support Worker and respect their right to request a change in Support Worker if compatibility issues arise.
- Efficient Support Management: We manage the delivery of support efficiently and effectively, optimising resources to maximise value for the purchaser and participants.
- Participant Involvement: We actively involve participants and Support Workers in the provision, management, and development of our services, regularly monitoring these processes as part of our quality assurance framework to ensure that our services align with the best interests of our participants.