This Charter describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.
Partnering with Consumers occurs when the health system, health service organisations and clinicians work in collaboration with consumers, with the aim of improving patient experience and outcomes.
This Charter outlines the rights for all people receiving Australian Government funded residential care, home care or other aged care services in the community.
We believe that complaints and compliments are a valuable indicator of the quality of Service, and an opportunity to improve that quality.
It is our policy that all matters which disturb or upset a Participant should be reported, recorded, and for corrective action to be taken. Only in this way can we work towards meeting our objective of continuously improving our service.
Our commitment is that:
If you have a comment or complaint about our service:
Privacy of your personal information is governed by the Privacy
Act 1988 and in addition, Miracle Health Service has its own
Miracle Health Services acknowledge the traditional land owners of Australia and we welcome all Aboriginal and Torres Strait Islander people to our service.
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